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Accepted payment methods
Returns & exchanges
Cancellations
Payment
:: Need to cancel an order? ::
If you've placed an order but changed your mind, I'm happy to issue a full refund, but please contact me within 12 hours of purchase to request this. If you contact me later than this, it is possible that your order may already be in progress and cannot be cancelled.
Shipping
All of my jewellery items are created by hand and almost all items are made to order. Specific production times may vary depending on the complexity of the item so please check the individual item description to have an idea of how long an item will take to create before it’s dispatched.
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Gift packaging
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All items are supplied in gift packaging.
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Custom orders
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I'm always open to design requests, so if you have something in mind but can't see an item that exactly matches, just drop me a message and I'll see if I can help.
If you see something you like, but would like to request an alteration to an item I have listed, such as changing the chain length or type, or selecting a different stone/pearl, don't hesitate to send me a message and I will set up a Custom Order for you.
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Multiple purchases
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If you're purchasing multiple items, I automatically provide a discount on the postage fee. The small fee applied is to cover the additional cost of the weight and insurance of the parcel.
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Ordering larger quantities
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The available quantity shown for each item is a guide for what is ready to be made and sent within a few days. If you are looking to purchase larger quantities than the available stock shown, this is usually not a problem, but might take a little longer to make. Before you make a purchase, just send me a message stating the item and the quantities you require and when you would need the items by. I will then be able to give you a better idea of cost & timings and create you a Custom Order.
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Standard Delivery Times*
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:: UK delivery ::
1st Class Delivery - 1 -2 days delivery from dispatch
:: Europe ::
International Standard Delivery - 3-5 days delivery from dispatch
:: USA and the Rest of the World::
International Standard Delivery - 5-7 days delivery from dispatch
*Delivery time is the estimated time from dispatch to arrival, it does not include the production time of the item. All times are estimated and dependent upon the domestic and international carriers delivery speeds. During busier times of the year these delivery estimates may be extended.
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Where is my item?
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:: UK ::
For Standard Delivery:
In almost all cases, you should receive your item within 1-2 working days, but on rare occasions where this is not the case, please allow up to 5 working days from dispatch for your order to arrive. During particularly during busy periods such as Christmas, this may be extended by up to 7 working days.
Special Delivery*:
Special Delivery is guaranteed to arrive the next day (from dispatch) by 1pm. If you have paid for Special Delivery, you will have received a tracking code that lets you see where your item is.
*Although Special Delivery items are expedited and given priority, please be aware that normal production times will still apply before the item is ready to be posted. Once the item has been dispatched, it will trackable and guaranteed to arrive by 1pm the following day.
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:: Europe::
For most European countries your item should arrive within 5-7 working days. In rare circumstances and particularly during busier periods, an order may be delayed due to the courier, so please allow up to 14 days from dispatch for your item to arrive.
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::USA, Canada and the Rest of the World::
All orders for USA, Canada and RoW are now sent via a Tracked Service as standard to ensure safe delivery of your item. You will receive a tracking code that will allow you to check the progress of the item online.
Once the item leaves the UK it is in the hands of international couriers, which may be subject to delays during busy times. Please allow up to 20 days from dispatch for the item to be delivered. Please also be aware that customs checks may also be involved when the item arrives in your country, which may also cause delays.
Additional policies and FAQs
If you are interested in wholesale opportunities, please contact me directly.